Having problems installing

[Taliesan]

HI, I just ordered the Windows download of Hero Designer. I was able to successfully rename the file to 'setup.exe' after download and ran it. Anywhere Installer ran and finished expanding files, then everything froze up. I re-booted my system, ran Setup.exe again and the same thing happened. I re-downloaded the Setup file, ran it again, and my system still froze up. In all tries, the installer finished expanding the files then terminated and froze everything. I'm running Win 98 with IE6 on a 500MHz Pentium with over 128M RAM and 1GB+ on the HD. Any advice?

[Simon]

Hmmm...

Just to give you some background on why I may not be immediately helpful on this one: the installer is not something that I wrote....it was created by a company called ZeroG. It's probably one of the more ubiquitous installers for Java apps that is currently on the market. Unfortunately, this means that I'm fairly removed from the code and any problems that may occur because of it.

That said, the installer is (more or less) a Java app of its own. It's entirely possible that your system has an issue with Java. Fortunately, this is rather easy to test.

Go to http://java.sun.com/j2se/1.4.1/download.html and download the 1.4.1 JRE (you don't need the SDK...it's a huge download and is intended for developers). Install that on your system, reboot, and then try running the installer again.

Let me know if this has any affect....

[Taliesan]

Okay, I tried that and got this error message:

Error Number 0x80070725
Description: Incompatible version of the RPC stub
Setup will now terminate

Any suggestions?

[Simon]

Caveat: I'm still guessing ;-)

This is sounding like the old Font problem, actually. In a nutshell, you may have a corrupt font file in your system's font directory which is causing Windows to crash out the JVM.

Unfortunately, it's very difficult to troupleshoot with the installer.

The easiest way to proceed would be to install HD onto a different machine and then transfer the installation onto the problem machine.

When you launch HD after the transfer, it will likely crash (for the same reason as the installer). However, HD keeps a log file each time it runs, and includes all font accesses in the file. If/when HD crashes during startup, you can open the file "trace.log" and look at the last line of it. It should be a font definition. The next fone (alphabetically) in your system's font directory is corrupt. Remove that file and retry HD. Repeat until you've removed all corrupted font files and then you should be good to go.

[jonask]

Originally posted by Taliesan
Okay, I tried that and got this error message:

Error Number 0x80070725
Description: Incompatible version of the RPC stub
Setup will now terminate

Any suggestions?

For complete instructions on how to fix this, look here:

http://support.installshield.com/kb/view.asp?pcode=CLASS630PEE&articleid=Q105810

/Jonas