Win2K and HD Crash

[MagicHero]

I just got HD and am running into a slight problem. When I run it, I see the splash screen and then the main program window appears. However, when I click on the “New Character” option, the HD window closes and I am back at my naked desktop. Below is the top part of the error log which gets generated. If more of the log is needed, please let me know.

I have upgraded to version 1.20 and the problem is still occurring. I am running Window 2000 with SP 3.

Please Help!

Thanks,
Scott

An unexpected exception has been detected in native code outside the VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION occurred at PC=0x6D1B1E45
Function=Java_sun_awt_font_GlyphList_discardData+0 x6535
Library=C:\RPG\HeroDesigner\jre\bin\fontmanager.dl l

[Simon]

This is a problem that a few others have had. The issue is that one (or more) of the font files on your system have become corrupted.

It's not that all uncommon of a thing.

The problem is that Java scans all of the font files defined on your system during its startup....when it runs into the corrupted file, Windows throws an exception which crashes Java.

But there is still hope!

I modified recent versions of the app to print out each of the font files that are being accessed as Java scans them in. If you go to your install directory, you'll find a file called "trace.log". Open it up after a crash and jump down to the end of it. The last font file named is the one that is causing the problem. Delete the corrupted file and then restart HD. If it crashes again, open the trace.log file again and see which font is causing the problem now....repeat until you've cleared off all of the corrupted files from your system.

[MagicHero]

Thanks for the sooner-than-hoped-for reply! As soon as I boot back into Windows (from Linux) I will give that a try!

[MagicHero]

That did the trick! With the help of the trace log file, I was able to identify the offending fonts and rid them from my system. Methinks they may have be the spawn of Apple Quicktime, but I have no way of proving that at the moment...

Thanks again, dsimon!