Broken Download ?

**O'ni** · Feb 17th, '03, 07:53 PM

I downloaded Heromaker on saturday and for some reason the file had no extension associated with it. Help would be appreciated.

**RPMiller** · Feb 17th, '03, 07:55 PM

Originally posted by O'ni
I downloaded Heromaker on saturday and for some reason the file had no extension associated with it. Help would be appreciated.

Heromaker or Hero Designer?
If it is Hero Designer, you probably want to send an email to Ben. He is pretty good about helping folks with download issues.

**O'ni** · Feb 17th, '03, 07:57 PM

Doh Hero Designer. Stupido me

***Simon*** · Feb 18th, '03, 01:04 AM

It's a Micro$oft thing....they don't like downloading .exe files.

All you need to do is rename the file to "setup.exe" and you're good to go.

**O'ni** · Feb 18th, '03, 04:46 AM

Regretfully thats not the ticket. Tried to do that and all I get is a Dos window with program will not fit in memory flashing up. 512M of ram on a 2.8p4 running xp pro.

***Simon*** · Feb 18th, '03, 04:52 AM

Errr...when did you download this? If it was before yesterday, that sounds like an issue with some whitespace at the beginning of the file (I've fixed this on the server now).

You can either re-download or you can do the following:

1. Open the file in WinZip (right click on the file and Open With...)

2. Unzip the file into a temporary directory.

3. Go to that directory. You'll find a Windows directory. Go into it and you'll fine a file called "setup.exe". Run it.

That should start the installer for you.

Hope this helps!

**O'ni** · Feb 18th, '03, 04:58 AM

Thanks for the quick response. No luck with winzip.

I get a corrupted file message.

Can you reset me for the dl. I d/l on saturday the 15th

***Simon*** · Feb 18th, '03, 05:04 AM

You're all set!

GIve it a shot and let me know if you have any further problems....the change to the download process should have fixed everything except for the file name (you'll still need to rename the file "setup.exe" -- thank you Micro$oft)

**RPMiller** · Feb 18th, '03, 05:40 AM

Originally posted by dsimon
You're all set!

GIve it a shot and let me know if you have any further problems....the change to the download process should have fixed everything except for the file name (you'll still need to rename the file "setup.exe" -- thank you Micro$oft)

Hey Dan, do you have a link to a knowledge base article regarding this phenomenon? I personally have never experienced this issue, but I like to know about these things should they come up with the people I support and teach. Thanks!

***Simon*** · Feb 18th, '03, 05:42 AM

Not really....I just noticed it start happening when I updated my WinXP.....it started stripping the .exe off of downloads.

Micro$oft's idea of security, I s'pose.

**O'ni** · Feb 18th, '03, 06:25 AM

Thanks again. You've solved all my problems.

**GradonSilverton** · Feb 18th, '03, 01:00 PM

Had the same issue with my DL last week and found an answer by doing the following....

Saved the file with a .zip extnesion not a .exe

Used winzip to open as the XP built in zip opener wont work....

then extract the files and go forth...

***Simon*** · Feb 18th, '03, 01:03 PM

Yup....folks that download the file now shouldn't have the issue, however.....it was happening (in part) because of some stray whitespace at the beginning of the file.

**unmaker** · Feb 20th, '03, 11:40 PM

I just bought and downloaded Hero Designer today (feb 21st) and I'm having the same experience reported above. The install keeps failing and when I try to open it as a zip it reports that the file is damaged. I'm running Windows98SE.

Unmaker

P.S. I've downloaded the file several times now, each time has found me in the same situation. I hope I'm not getting charged for each and every download. I've tried everything that's been suggested but nothing seems to be working.

edit: I managed to decompress the files using WINRAR (winzip kept reporting a damaged file), but still no luck. The installer, when run from the decompressed directory, still fails at about the same point (right after is asks me to select an install directory).

My most recent install attempt popped out a log with an error message. Here's part of it:

An unexpected exception has been detected in native code outside the VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION occurred at PC=0x6D1B45ED
Function=[Unknown.]
Library=(N/A)

NOTE: We are unable to locate the function name symbol for the error
just occurred. Please refer to release documentation for possible
reason and solutions.

***Simon*** · Feb 21st, '03, 04:02 AM

My suspicion is that you're not _really_ re-downloading it. A while back someone had a similar problem where they were actually caching the d/l and just ended up with the exact same file/error each time.

I just pulled the file from the server again as a test and both the file and the download process are working fine. Plus the error that you're getting is not the same as what happened for others when the d/l was inserting whitespace to the beginning of the file.....what you're seeing sounds very much like a bad d/l.

Please try the following:

1. Clear your browser's cache.

2. Restart your browser.

3. Re-download the file.

Hopefully that will take care of things for you....if not, please post the size of the download that you have (in bytes) so that I can compare it against what I have (and what's on the server).

Also, just as a side thought, what are the specs on your system (OS, RAM, processor, etc.)?