Export Template problems

[majorvictory]

I haven't seen anything about this so far, maybe I did something wrong. I'm having real trouble with the export templates. I can get them to work for a couple of my characters that were already created when I downloaded the templates the first time, but they won't work on any characters I have created since. I've tried downloading the templates again, but I'm still having the same problem. Also, if I try to export one of the new characters, I can't get any of the ones I could originally export to go in that session. Anybody?

[Simon]

It would help if you could give me a bit more info that "it doesn't work"

What's going wrong? Do you have any error messages? Is there anything in the file "trace.log"?

[majorvictory]

More info:
It's a little different each time. Most times, when I hit "select export template", the list comes up. Then, when I try to "preview character" or "export to file", the blank list window comes up. Sometimes, I get the blank window when I try to select the export template.

[majorvictory]

After looking around, I'm having the same problems as super squirrel. However, I'm running ver. 1.18 and I never changed the templates from the ExportTemplates folder.

[Simon]

Again, is there anything in the file "trace.log"? If so, please post it here.

[majorvictory]

There is a trace.log file, but when I try to open it it flashes on the screen too quickly for me to read.

[Simon]

What in the world are you using to open it? It's just a text file.

If you're actively running HD, then shut it down before you open the log file, since it sounds like whatever you're using to view it is "auto refreshing" the file whenever HD appends to it.

[majorvictory]

Ok, here's everything in the LOG file:
Wed, Feb 19 @10:16:46 PM (-0600) Memory Usage (Set Template -- 1 characters, 0 prefabs): 12.39MB (total), 4.69MB (free) = 7.70MB (used)
Wed, Feb 19 @10:16:52 PM (-0600) Memory Usage (Open Character -- 3 characters, 0 prefabs): 12.39MB (total), 2.53MB (free) = 9.87MB (used)
Wed, Feb 19 @10:16:53 PM (-0600) Memory Usage (Changed Characters -- 3 characters, 0 prefabs): 16.75MB (total), 7.28MB (free) = 9.47MB (used)
Wed, Feb 19 @10:17:34 PM (-0600) Memory Usage (Open Character -- 4 characters, 0 prefabs): 25.11MB (total), 11.36MB (free) = 13.75MB (used)
Wed, Feb 19 @10:17:34 PM (-0600) Memory Usage (Changed Characters -- 4 characters, 0 prefabs): 25.11MB (total), 11.33MB (free) = 13.78MB (used)

[Simon]

Well, there are no errors in there, which tends to point to an issue with your filesystem.

There's nothing terribly "special" about what HD is doing when it pulls up the list of available Export Templates. All it does is look into the ExportTemplates directory and lists the TEMPLATE_NAME attribute from any .hdt files that it finds.

If you're seeing an empty list, it means that HD cannot read from that directory (for whatever reason). This is not something which the code can affect.

About the only suggestions that I can really make are the following:

1. Check the properties on the ExportTemplates directory and the files in it to make sure that they are not set to something funky like "archive" or whatever.

2. Make sure that you are running HD through the installed launcher and that you have not edited the file HeroDesigner.lax

3. Failing the above, uninstall HD, run a full scan on your drive, defrag, and then reinstall.

Basically, there's something horked on your system....the third option is the "heavy weight" way to fix it, but may be the only way.

[Super Squirrel]

This is exactly the same problem I have been having (I mentioned the wrong folder name last time). I'm going to try updating it today but it is a pretty strange problem. I didn't change anything and it was working fine for a while.

[Super Squirrel]

I have now updated to version 1.19b and I still can not export files to HTML.

[Simon]

It is not a problem with the code, so updating will not help you.

You need to follow the suggestions that I posted above. There's something very wrong with your file system, from the sound of things.

[Super Squirrel]

I'm going to reinstall, looking at the files, the .lax file was modified the last time I ran HeroDesigner. I'm not sure how that happened or why but I'll take a close look at my computer and see if I can figure out any other problems there. Thanks for the help though.

[Simon]

HD will modify that file on its own to adjust the memory settings from the initial install.

[majorvictory]

Ok, I did everything (including the defrag) and still no go. I understand that the error isn't in the code. Any more suggestions? I'm stumped.