Export Template problems

[majorvictory]

Well I've been playing around and here's what else I've found. It doesn't matter how many characters I open in a given session, when I close that session and start another the same character is the only one open. If I set the export template on that character, I can preview it and I can set the export on any other character I open, but I can't preview any of them. Then if I go back to the original character, I can set the export again, but I can't preview it. If I don't initially set the export on that primary character, I can't set the export on any other character in that session. Hope this gives you some clues.

[Simon]

It's not telling me much....and what it is telling me is contradictory: HD can access your hard drive, since it _is_ remembering _some_ of its state from the last session. But it's not remembering all of it (only one character is re-opening). There is NOTHING in the code that could do that.

The same goes for the export bit.

This seriously sounds like your system is horked in a major way. Are you experiencing issues with any other applications?

Either way, the only thing I can think of is for you to post a series of exact steps that you're taking so that I can try to replicate them on my end. I mean everything. Uninstall HD, delete the install directory, and re-install it to start from a "blank slate" and then post the steps. Like the following:

1. I double click the icon on my desktop and launch HD

2. HD opens and I select File -> Open Character and select the file C:\Documents and Settings\Dan Simon\Desktop\someCharacter.hdc

3. someCharacter.hdc opens and I select File -> Open Character and select the file C:\Documents and Settings\Dans Simon\Desktop\someOtherCharacter.hdc

4. someOtherCharacter.hdc opens and I select File -> Preview Character.

5. The Export Template selection dialog comes up and I select....

And so on.

Be precise.

And then post (or email me) the trace.log file once you close the session.

[Simon]

One other thing here:

When you post the above information, please also include the contents of the file "appPrefs.xml" (in your install directory). That is where things like the open characters and prefabs are stored between sessions. I'd like to know if HD is writing out each of the open characters to the file and then just not opening each of them or if it's only writing one character out to file.

[majorvictory]

Ok, I think I may be onto something. I uninstalled HD and deleted the install folder, then reinstalled it. When I started a new session, I opened another character and tried to directly preview it. I had previously set to to the 3 column compressed template. I got an error message stating that the system could not find the specified file. I went into the program folder and looked into the export template folder, to make sure the templates had re-installed. I tried to open one of them directly. As expected, it wouldn't open without another program to read it. However, it said that it needed the creator.exe file. I had previously had Hero Creator, but have since deleted it. Since I didn't delete it until recently, could this have something to do with my problem?

[Simon]

It shouldn't. Hero Creator really has nothing to do with HD.

The templates can be opened in any text editor (Notepad, Wordpad, vi, etc)

[majorvictory]

Ok. But, I just went and did the same thing again (opened "My Computer", opened "Program Files", opened "Hero Designer", opened "Export Templates", and tried to open "Hero 3 Column"). The message says "Windows cannot find "creator.exe". This program is needed for opening files of type 'HDE File'." Could the fact that I started using HD before I removed Creator have established a faulty pathway in the logic?

[majorvictory]

As requested:
1. I double click the HD icon on my desktop and HD launches.
2. I select File -> Open Character.
3. I select character c:\My Documents\Herofiles\Vanguard.hdc.
4. Vanguard opens.
5. I select File -> Open Character
6. I select character c:\My Documents\Herofiles\Rapture.hdc.
7. Rapture opens.
8. I select File -> Preview Character.
9. Export Template select dialog opens and is blank.
10. I select Cancel.
11. I select File -> Close Character
12. I select File -> Preview Character (Vanguard).
13. Export Template select dialog opens and is blank.
14. I select Cancel.
15. I select File -> Close Character.
16. I select File -> Exit and end session.
Platform Font Path=C:\PROGRAM FILES\HERODESIGNER\JRE\lib\fonts;C:\WINDOWS\Fonts
Registering font C:\Program Files\HeroDesigner\jre\lib\fonts\LucidaSansRegular .ttf
No native name
FamilyStyle: dialoginput
NumSlots: 3
Key: dialoginput.2
FS: [dialoginput.0] PN: [Courier New] FN: [COUR.TTF]
FS: [dialoginput.1] PN: [WingDings] FN: [WINGDING.TTF]
FS: [dialoginput.2] PN: [Symbol] FN: [SYMBOL.TTF]
FamilyStyle: sansserif.bolditalic
NumSlots: 3
Key: sansserif.bolditalic.2
FS: [sansserif.bolditalic.0] PN: [Arial Bold Italic] FN: [ARIALBI.TTF]
FS: [sansserif.bolditalic.1] PN: [WingDings] FN: [WINGDING.TTF]
FS: [sansserif.bolditalic.2] PN: [Symbol] FN: [SYMBOL.TTF]
FamilyStyle: dialog.bold
NumSlots: 3
Key: dialog.bold.2
FS: [dialog.bold.0] PN: [Arial Bold] FN: [ARIALBD.TTF]
FS: [dialog.bold.1] PN: [WingDings] FN: [WINGDING.TTF]
FS: [dialog.bold.2] PN: [Symbol] FN: [SYMBOL.TTF]
FamilyStyle: dialoginput.bolditalic
NumSlots: 3
Key: dialoginput.bolditalic.2
FS: [dialoginput.bolditalic.0] PN: [Courier New Bold Italic] FN: [COURBI.TTF]
FS: [dialoginput.bolditalic.1] PN: [WingDings] FN: [WINGDING.TTF]
FS: [dialoginput.bolditalic.2] PN: [Symbol] FN: [SYMBOL.TTF]
FamilyStyle: sansserif.bold
NumSlots: 3
Key: sansserif.bold.2
FS: [sansserif.bold.0] PN: [Arial Bold] FN: [ARIALBD.TTF]
FS: [sansserif.bold.1] PN: [WingDings] FN: [WINGDING.TTF]
FS: [sansserif.bold.2] PN: [Symbol] FN: [SYMBOL.TTF]
FamilyStyle: monospaced.bold
NumSlots: 3
Key: monospaced.bold.2
FS: [monospaced.bold.0] PN: [Courier New Bold] FN: [COURBD.TTF]
FS: [monospaced.bold.1] PN: [WingDings] FN: [WINGDING.TTF]
FS: [monospaced.bold.2] PN: [Symbol] FN: [SYMBOL.TTF]
FamilyStyle: monospaced.italic
NumSlots: 3
Key: monospaced.italic.2
FS: [monospaced.italic.0] PN: [Courier New Italic] FN: [COURI.TTF]
FS: [monospaced.italic.1] PN: [WingDings] FN: [WINGDING.TTF]
FS: [monospaced.italic.2] PN: [Symbol] FN: [SYMBOL.TTF]
FamilyStyle: dialog.italic
NumSlots: 3
Key: dialog.italic.2
FS: [dialog.italic.0] PN: [Arial Italic] FN: [ARIALI.TTF]
FS: [dialog.italic.1] PN: [WingDings] FN: [WINGDING.TTF]
FS: [dialog.italic.2] PN: [Symbol] FN: [SYMBOL.TTF]
FamilyStyle: monospaced.bolditalic
NumSlots: 3
Key: monospaced.bolditalic.2
FS: [monospaced.bolditalic.0] PN: [Courier New Bold Italic] FN: [COURBI.TTF]
FS: [monospaced.bolditalic.1] PN: [WingDings] FN: [WINGDING.TTF]
FS: [monospaced.bolditalic.2] PN: [Symbol] FN: [SYMBOL.TTF]
FamilyStyle: sansserif
NumSlots: 3
Key: sansserif.2
FS: [sansserif.0] PN: [Arial] FN: [ARIAL.TTF]
FS: [sansserif.1] PN: [WingDings] FN: [WINGDING.TTF]
FS: [sansserif.2] PN: [Symbol] FN: [SYMBOL.TTF]
FamilyStyle: sansserif.italic
NumSlots: 3
Key: sansserif.italic.2
FS: [sansserif.italic.0] PN: [Arial Italic] FN: [ARIALI.TTF]
FS: [sansserif.italic.1] PN: [WingDings] FN: [WINGDING.TTF]
FS: [sansserif.italic.2] PN: [Symbol] FN: [SYMBOL.TTF]
FamilyStyle: serif
NumSlots: 3
Key: serif.2
FS: [serif.0] PN: [Times New Roman] FN: [TIMES.TTF]
FS: [serif.1] PN: [WingDings] FN: [WINGDING.TTF]
FS: [serif.2] PN: [Symbol] FN: [SYMBOL.TTF]
FamilyStyle: serif.bolditalic
NumSlots: 3
Key: serif.bolditalic.2
FS: [serif.bolditalic.0] PN: [Times New Roman Bold Italic] FN: [TIMESBI.TTF]
FS: [serif.bolditalic.1] PN: [WingDings] FN: [WINGDING.TTF]
FS: [serif.bolditalic.2] PN: [Symbol] FN: [SYMBOL.TTF]
FamilyStyle: serif.bold
NumSlots: 3
Key: serif.bold.2
FS: [serif.bold.0] PN: [Times New Roman Bold] FN: [TIMESBD.TTF]
FS: [serif.bold.1] PN: [WingDings] FN: [WINGDING.TTF]
FS: [serif.bold.2] PN: [Symbol] FN: [SYMBOL.TTF]
FamilyStyle: serif.italic
NumSlots: 3
Key: serif.italic.2
FS: [serif.italic.0] PN: [Times New Roman Italic] FN: [TIMESI.TTF]
FS: [serif.italic.1] PN: [WingDings] FN: [WINGDING.TTF]
FS: [serif.italic.2] PN: [Symbol] FN: [SYMBOL.TTF]
FamilyStyle: dialog
NumSlots: 3
Key: dialog.2
FS: [dialog.0] PN: [Arial] FN: [ARIAL.TTF]
FS: [dialog.1] PN: [WingDings] FN: [WINGDING.TTF]
FS: [dialog.2] PN: [Symbol] FN: [SYMBOL.TTF]
FamilyStyle: dialoginput.bold
NumSlots: 3
Key: dialoginput.bold.2
FS: [dialoginput.bold.0] PN: [Courier New Bold] FN: [COURBD.TTF]
FS: [dialoginput.bold.1] PN: [WingDings] FN: [WINGDING.TTF]
FS: [dialoginput.bold.2] PN: [Symbol] FN: [SYMBOL.TTF]
FamilyStyle: dialog.bolditalic
NumSlots: 3
Key: dialog.bolditalic.2
FS: [dialog.bolditalic.0] PN: [Arial Bold Italic] FN: [ARIALBI.TTF]
FS: [dialog.bolditalic.1] PN: [WingDings] FN: [WINGDING.TTF]
FS: [dialog.bolditalic.2] PN: [Symbol] FN: [SYMBOL.TTF]
FamilyStyle: dialoginput.italic
NumSlots: 3
Key: dialoginput.italic.2
FS: [dialoginput.italic.0] PN: [Courier New Italic] FN: [COURI.TTF]
FS: [dialoginput.italic.1] PN: [WingDings] FN: [WINGDING.TTF]
FS: [dialoginput.italic.2] PN: [Symbol] FN: [SYMBOL.TTF]
FamilyStyle: monospaced
NumSlots: 3
Key: monospaced.2
FS: [monospaced.0] PN: [Courier New] FN: [COUR.TTF]
FS: [monospaced.1] PN: [WingDings] FN: [WINGDING.TTF]
FS: [monospaced.2] PN: [Symbol] FN: [SYMBOL.TTF]
The composite name = Arial
The composite name = WingDings
The composite name = Symbol
initCompositeFonts compositeFontName=dialog
registerCompositeFont:dialog
slot=Arial
slot=WingDings
slot=Symbol
slot=Lucida Sans Regular
The composite name = Arial Bold
The composite name = WingDings
The composite name = Symbol
initCompositeFonts compositeFontName=dialog.bold
registerCompositeFont:dialog.bold
slot=Arial Bold
slot=WingDings
slot=Symbol
slot=Lucida Sans Regular
The composite name = Arial Bold Italic
The composite name = WingDings
The composite name = Symbol
initCompositeFonts compositeFontName=dialog.bolditalic
registerCompositeFont:dialog.bolditalic
slot=Arial Bold Italic
slot=WingDings
slot=Symbol
slot=Lucida Sans Regular
The composite name = Arial Italic
The composite name = WingDings
The composite name = Symbol
initCompositeFonts compositeFontName=dialog.italic
registerCompositeFont:dialog.italic
slot=Arial Italic
slot=WingDings
slot=Symbol
slot=Lucida Sans Regular
The composite name = Courier New
The composite name = WingDings
The composite name = Symbol
initCompositeFonts compositeFontName=dialoginput
registerCompositeFont:dialoginput
slot=Courier New
slot=WingDings
slot=Symbol
slot=Lucida Sans Regular
The composite name = Courier New Bold
The composite name = WingDings
The composite name = Symbol
initCompositeFonts compositeFontName=dialoginput.bold
registerCompositeFont:dialoginput.bold
slot=Courier New Bold
slot=WingDings
slot=Symbol
slot=Lucida Sans Regular
The composite name = Courier New Bold Italic
The composite name = WingDings
The composite name = Symbol
initCompositeFonts compositeFontName=dialoginput.bolditalic
registerCompositeFont:dialoginput.bolditalic
slot=Courier New Bold Italic
slot=WingDings
slot=Symbol
slot=Lucida Sans Regular
The composite name = Courier New Italic
The composite name = WingDings
The composite name = Symbol
initCompositeFonts compositeFontName=dialoginput.italic
registerCompositeFont:dialoginput.italic
slot=Courier New Italic
slot=WingDings
slot=Symbol
slot=Lucida Sans Regular
The composite name = Courier New
The composite name = WingDings
The composite name = Symbol
initCompositeFonts compositeFontName=monospaced
registerCompositeFont:monospaced
slot=Courier New
slot=WingDings
slot=Symbol
slot=Lucida Sans Regular
The composite name = Courier New Bold
The composite name = WingDings
The composite name = Symbol
initCompositeFonts compositeFontName=monospaced.bold
registerCompositeFont:monospaced.bold
slot=Courier New Bold
slot=WingDings
slot=Symbol
slot=Lucida Sans Regular
The composite name = Courier New Bold Italic
The composite name = WingDings
The composite name = Symbol
initCompositeFonts compositeFontName=monospaced.bolditalic
registerCompositeFont:monospaced.bolditalic
slot=Courier New Bold Italic
slot=WingDings
slot=Symbol
slot=Lucida Sans Regular
The composite name = Courier New Italic
The composite name = WingDings
The composite name = Symbol
initCompositeFonts compositeFontName=monospaced.italic
registerCompositeFont:monospaced.italic
slot=Courier New Italic
slot=WingDings
slot=Symbol
slot=Lucida Sans Regular
The composite name = Arial
The composite name = WingDings
The composite name = Symbol
initCompositeFonts compositeFontName=sansserif
registerCompositeFont:sansserif
slot=Arial
slot=WingDings
slot=Symbol
slot=Lucida Sans Regular
The composite name = Arial Bold
The composite name = WingDings
The composite name = Symbol
initCompositeFonts compositeFontName=sansserif.bold
registerCompositeFont:sansserif.bold
slot=Arial Bold
slot=WingDings
slot=Symbol
slot=Lucida Sans Regular
The composite name = Arial Bold Italic
The composite name = WingDings
The composite name = Symbol
initCompositeFonts compositeFontName=sansserif.bolditalic
registerCompositeFont:sansserif.bolditalic
slot=Arial Bold Italic
slot=WingDings
slot=Symbol
slot=Lucida Sans Regular
The composite name = Arial Italic
The composite name = WingDings
The composite name = Symbol
initCompositeFonts compositeFontName=sansserif.italic
registerCompositeFont:sansserif.italic
slot=Arial Italic
slot=WingDings
slot=Symbol
slot=Lucida Sans Regular
The composite name = Times New Roman
The composite name = WingDings
The composite name = Symbol
initCompositeFonts compositeFontName=serif
registerCompositeFont:serif
slot=Times New Roman
slot=WingDings
slot=Symbol
slot=Lucida Sans Regular
The composite name = Times New Roman Bold
The composite name = WingDings
The composite name = Symbol
initCompositeFonts compositeFontName=serif.bold
registerCompositeFont:serif.bold
slot=Times New Roman Bold
slot=WingDings
slot=Symbol
slot=Lucida Sans Regular
The composite name = Times New Roman Bold Italic
The composite name = WingDings
The composite name = Symbol
initCompositeFonts compositeFontName=serif.bolditalic
registerCompositeFont:serif.bolditalic
slot=Times New Roman Bold Italic
slot=WingDings
slot=Symbol
slot=Lucida Sans Regular
The composite name = Times New Roman Italic
The composite name = WingDings
The composite name = Symbol
initCompositeFonts compositeFontName=serif.italic
registerCompositeFont:serif.italic
slot=Times New Roman Italic
slot=WingDings
slot=Symbol
slot=Lucida Sans Regular
mapped font Dialog (plain) to dialog
mapped font Dialog (bold) to dialog.bold
Tue, Feb 25 @11:54:57 PM (-0600) Memory Usage (Changed Characters -- 0 characters, 0 prefabs): 5.45MB (total), 3.10MB (free) = 2.35MB (used)
Tue, Feb 25 @11:55:01 PM (-0600) Memory Usage (Set Template -- 0 characters, 0 prefabs): 11.70MB (total), 5.10MB (free) = 6.60MB (used)
Tue, Feb 25 @11:55:01 PM (-0600) Memory Usage (Set Template -- 0 characters, 0 prefabs): 11.70MB (total), 5.07MB (free) = 6.63MB (used)
calling loadFonts to find font News Gothic MT
loadfonts called
Registering font C:\WINDOWS\FONTS\ABALC.TTF
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Registering font C:\WINDOWS\FONTS\Frabkit.TTF
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Registering font C:\WINDOWS\FONTS\Fradm.TTF
No native name
Registering font C:\WINDOWS\FONTS\Fradmcn.TTF
No native name
Registering font C:\WINDOWS\FONTS\Fradmit.TTF
No native name
Registering font C:\WINDOWS\FONTS\Frahv.TTF
No native name
Registering font C:\WINDOWS\FONTS\Frahvit.TTF
No native name
Registering font C:\WINDOWS\FONTS\Framd.TTF
No native name
Registering font C:\WINDOWS\FONTS\Framdcn.TTF
No native name
Registering font C:\WINDOWS\FONTS\Framdit.TTF
No native name
Registering font C:\WINDOWS\FONTS\Freescpt.TTF
No native name
Registering font C:\WINDOWS\FONTS\Frscript.TTF
No native name
Registering font C:\WINDOWS\FONTS\Ftltlt.TTF
No native name
Registering font C:\WINDOWS\FONTS\Gara.TTF
No native name
Registering font C:\WINDOWS\FONTS\Garabd.TTF
No native name
Registering font C:\WINDOWS\FONTS\Garait.TTF
No native name
Registering font C:\WINDOWS\FONTS\Georgia.TTF
No native name
Registering font C:\WINDOWS\FONTS\Georgiab.TTF
No native name
Registering font C:\WINDOWS\FONTS\Georgiai.TTF
No native name
Registering font C:\WINDOWS\FONTS\Georgiaz.TTF
No native name
Registering font C:\WINDOWS\FONTS\Gigi.TTF
No native name
Registering font C:\WINDOWS\FONTS\Gil_____.TTF
No native name
Registering font C:\WINDOWS\FONTS\Gilb____.TTF
No native name
Registering font C:\WINDOWS\FONTS\Gilbi___.TTF
No native name
Registering font C:\WINDOWS\FONTS\Gilc____.TTF
No native name
Registering font C:\WINDOWS\FONTS\Gilcb___.TTF
No native name
Registering font C:\WINDOWS\FONTS\Gili____.TTF
No native name
Registering font C:\WINDOWS\FONTS\Gillubcd.TTF
No native name
Registering font C:\WINDOWS\FONTS\Gilsanub.TTF
No native name
Registering font C:\WINDOWS\FONTS\Glsnecb.TTF
No native name
Registering font C:\WINDOWS\FONTS\Goudos.TTF
No native name
Registering font C:\WINDOWS\FONTS\Goudosb.TTF
No native name
Registering font C:\WINDOWS\FONTS\Goudosi.TTF
No native name
Registering font C:\WINDOWS\FONTS\Goudysto.ttf
No native name
Registering font C:\WINDOWS\FONTS\GRADL.TTF
No native name
Registering font C:\WINDOWS\FONTS\GRGAREF.TTF
No native name
Registering font C:\WINDOWS\FONTS\Harlowsi.TTF
No native name
Registering font C:\WINDOWS\FONTS\Harngton.TTF
No native name
Registering font C:\WINDOWS\FONTS\Hatten.TTF
No native name
Registering font C:\WINDOWS\FONTS\HO.TTF
No native name
Registering font C:\WINDOWS\FONTS\HTowerT.TTF
No native name
Registering font C:\WINDOWS\FONTS\HTowerTI.TTF
No native name
Registering font C:\WINDOWS\FONTS\Imprisha.TTF
No native name
Registering font C:\WINDOWS\FONTS\Infroman.TTF
No native name
Registering font C:\WINDOWS\FONTS\ITCBlkad.TTF
No native name
Registering font C:\WINDOWS\FONTS\ITCEdscr.TTF
No native name
Registering font C:\WINDOWS\FONTS\ITCKrist.TTF
No native name
Registering font C:\WINDOWS\FONTS\Jokerman.TTF
No native name
Registering font C:\WINDOWS\FONTS\Juice___.TTF
No native name
Registering font C:\WINDOWS\FONTS\Kino.TTF
No native name
Registering font C:\WINDOWS\FONTS\Kunstler.TTF
No native name
Registering font C:\WINDOWS\FONTS\Latinwd.TTF
No native name
Registering font C:\WINDOWS\FONTS\Lcallig.TTF
No native name
Registering font C:\WINDOWS\FONTS\Lsans.TTF
No native name
Registering font C:\WINDOWS\FONTS\Lsansd.TTF
No native name
Registering font C:\WINDOWS\FONTS\Lsansdi.TTF
No native name
Registering font C:\WINDOWS\FONTS\Maian.TTF
No native name
Registering font C:\WINDOWS\FONTS\Maiandb.TTF
No native name
Registering font C:\WINDOWS\FONTS\Maiandit.TTF
No native name
Registering font C:\WINDOWS\FONTS\Maturasc.TTF
No native name
Registering font C:\WINDOWS\FONTS\MERSCRB.TTF
No native name
Registering font C:\WINDOWS\FONTS\Mistral.TTF
No native name
Registering font C:\WINDOWS\FONTS\Mod20.TTF
No native name
Registering font C:\WINDOWS\FONTS\MSREF1.TTF
No native name
Registering font C:\WINDOWS\FONTS\MSREF2.TTF
No native name
Registering font C:\WINDOWS\FONTS\MtCorsva.TTF
No native name
Registering font C:\WINDOWS\FONTS\MTSORTS.TTF
No native name
Registering font C:\WINDOWS\FONTS\MTSORTS2.TTF
No native name
Registering font C:\WINDOWS\FONTS\OCRB.TTF
No native name
Registering font C:\WINDOWS\FONTS\Oldengl.TTF
No native name
Registering font C:\WINDOWS\FONTS\Onyx.TTF
No native name
Registering font C:\WINDOWS\FONTS\Palscri.TTF
No native name
Registering font C:\WINDOWS\FONTS\Papyrus.TTF
No native name
Registering font C:\WINDOWS\FONTS\PARADE.TTF
No native name
Registering font C:\WINDOWS\FONTS\Parchm.TTF
No native name
Registering font C:\WINDOWS\FONTS\PEPITA.TTF
No native name
Registering font C:\WINDOWS\FONTS\Per_____.TTF
No native name
Registering font C:\WINDOWS\FONTS\Perb____.TTF
No native name
Registering font C:\WINDOWS\FONTS\Perbi___.TTF
No native name
Registering font C:\WINDOWS\FONTS\Peri____.TTF
No native name
Registering font C:\WINDOWS\FONTS\Pertibd.TTF
No native name
Registering font C:\WINDOWS\FONTS\Pertili.TTF
No native name
Registering font C:\WINDOWS\FONTS\PLACCOND.TTF
No native name
Registering font C:\WINDOWS\FONTS\Playbill.TTF
No native name
Registering font C:\WINDOWS\FONTS\Poorich.TTF
No native name
Registering font C:\WINDOWS\FONTS\Pristina.TTF
No native name
Registering font C:\WINDOWS\FONTS\Rage.TTF
No native name
Registering font C:\WINDOWS\FONTS\RANSOM.TTF
No native name
Registering font C:\WINDOWS\FONTS\RANSOMB.TTF
No native name
Registering font C:\WINDOWS\FONTS\RANSOMBI.TTF
No native name
Registering font C:\WINDOWS\FONTS\RANSOMI.TTF
No native name
Registering font C:\WINDOWS\FONTS\Ravie.TTF
No native name
Registering font C:\WINDOWS\FONTS\REFSAN.TTF
No native name
Registering font C:\WINDOWS\FONTS\REFSANB.TTF
No native name
Registering font C:\WINDOWS\FONTS\REFSANBI.TTF
No native name
Registering font C:\WINDOWS\FONTS\REFSANI.TTF
No native name
Registering font C:\WINDOWS\FONTS\REFSER.TTF
No native name
Registering font C:\WINDOWS\FONTS\REFSERB.TTF
No native name
Registering font C:\WINDOWS\FONTS\REFSERBI.TTF
No native name
Registering font C:\WINDOWS\FONTS\REFSERI.TTF
No native name
Registering font C:\WINDOWS\FONTS\REFSPCL.TTF
No native name
Registering font C:\WINDOWS\FONTS\REFSPEC.TTF
No native name
Registering font C:\WINDOWS\FONTS\Rock.TTF
No native name
Registering font C:\WINDOWS\FONTS\Rockb.TTF
No native name
Registering font C:\WINDOWS\FONTS\Rockbi.TTF
No native name
Registering font C:\WINDOWS\FONTS\Rockeb.TTF
No native name
Registering font C:\WINDOWS\FONTS\Rocki.TTF
No native name
Registering font C:\WINDOWS\FONTS\RUNICCN.TTF
No native name
Registering font C:\WINDOWS\FONTS\Scriptbl.TTF
No native name
Registering font C:\WINDOWS\FONTS\ShowG.TTF
No native name
Registering font C:\WINDOWS\FONTS\Snap____.TTF
No native name
Registering font C:\WINDOWS\FONTS\Stencil.TTF
No native name
Registering font C:\WINDOWS\FONTS\STOP.TTF
No native name
Registering font C:\WINDOWS\FONTS\Tcb_____.TTF
No native name
Registering font C:\WINDOWS\FONTS\Tcbi____.TTF
No native name
Registering font C:\WINDOWS\FONTS\Tccb____.TTF
No native name
Registering font C:\WINDOWS\FONTS\TCCEB.TTF
No native name
Registering font C:\WINDOWS\FONTS\Tccm____.TTF
No native name
Registering font C:\WINDOWS\FONTS\Tcm_____.TTF
No native name
Registering font C:\WINDOWS\FONTS\Tcmi____.TTF
No native name
Registering font C:\WINDOWS\FONTS\vacation.ttf
No native name
Registering font C:\WINDOWS\FONTS\VERDREF.TTF
No native name
Registering font C:\WINDOWS\FONTS\VinerITC.TTF
No native name
Registering font C:\WINDOWS\FONTS\Vivaldii.TTF
No native name
Registering font C:\WINDOWS\FONTS\Vladimir.TTF
No native name
Registering font C:\WINDOWS\FONTS\WINGDNG2.TTF
No native name
Registering font C:\WINDOWS\FONTS\WINGDNG3.TTF
No native name
Registering font C:\WINDOWS\FONTS\lcd.ttf
No native name
Registering font C:\WINDOWS\FONTS\OUTLOOK.TTF
No native name
Registering font C:\WINDOWS\FONTS\AGENCYB.TTF
No native name
Registering font C:\WINDOWS\FONTS\AGENCYR.TTF
No native name
Registering font C:\WINDOWS\FONTS\BRLNSB.TTF
No native name
Registering font C:\WINDOWS\FONTS\BRLNSDB.TTF
No native name
Registering font C:\WINDOWS\FONTS\BRLNSR.TTF
No native name
Registering font C:\WINDOWS\FONTS\CENTAUR.TTF
No native name
Registering font C:\WINDOWS\FONTS\CENSCBK.TTF
No native name
Registering font C:\WINDOWS\FONTS\SCHLBKB.TTF
No native name
Registering font C:\WINDOWS\FONTS\SCHLBKBI.TTF
No native name
Registering font C:\WINDOWS\FONTS\SCHLBKI.TTF
No native name
Registering font C:\WINDOWS\FONTS\COLONNA.TTF
No native name
Registering font C:\WINDOWS\FONTS\GLECB.TTF
No native name
Registering font C:\WINDOWS\FONTS\LBRITE.TTF
No native name
Registering font C:\WINDOWS\FONTS\LBRITED.TTF
No native name
Registering font C:\WINDOWS\FONTS\LBRITEDI.TTF
No native name
Registering font C:\WINDOWS\FONTS\LBRITEI.TTF
No native name
Registering font C:\WINDOWS\FONTS\LFAX.TTF
No native name
Registering font C:\WINDOWS\FONTS\LFAXD.TTF
No native name
Registering font C:\WINDOWS\FONTS\LFAXDI.TTF
No native name
Registering font C:\WINDOWS\FONTS\LFAXI.TTF
No native name
Registering font C:\WINDOWS\FONTS\LTYPE.TTF
No native name
Registering font C:\WINDOWS\FONTS\LTYPEB.TTF
No native name
Registering font C:\WINDOWS\FONTS\LTYPEBO.TTF
No native name
Registering font C:\WINDOWS\FONTS\LTYPEO.TTF
No native name
Registering font C:\WINDOWS\FONTS\MAGNETOB.TTF
No native name
Registering font C:\WINDOWS\FONTS\NIAGENG.TTF
No native name
Registering font C:\WINDOWS\FONTS\NIAGSOL.TTF
No native name
Registering font C:\WINDOWS\FONTS\ROCC____.TTF
No native name
Registering font C:\WINDOWS\FONTS\ROCCB___.TTF
No native name
Registering font C:\WINDOWS\FONTS\Tt1040m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt1027m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Bazooka.ttf
No native name
Registering font C:\WINDOWS\FONTS\Boulder.ttf
No native name
Registering font C:\WINDOWS\FONTS\Calligra.ttf
No native name
Registering font C:\WINDOWS\FONTS\Cezanne.ttf
No native name
Registering font C:\WINDOWS\FONTS\Chaucer.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt0757m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Cornerst.ttf
No native name
Registering font C:\WINDOWS\FONTS\Cuckoo.ttf
No native name
Registering font C:\WINDOWS\FONTS\Denmark.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt0628m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Francisc.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt1001m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt1128m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt1127m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt1129m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt1126m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt0312m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt0306m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt0307m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Heather.ttf
No native name
Registering font C:\WINDOWS\FONTS\Herald.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt0391m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt0390m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt0388m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt0389m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt0387m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt1115m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Jester.ttf
No native name
Registering font C:\WINDOWS\FONTS\Longisle.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt0843m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt0844m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt0841m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt0842m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Market.ttf
No native name
Registering font C:\WINDOWS\FONTS\Oldcentu.ttf
No native name
Registering font C:\WINDOWS\FONTS\Pegasus.ttf
No native name
Registering font C:\WINDOWS\FONTS\Pickwick.ttf
No native name
Registering font C:\WINDOWS\FONTS\Poster.ttf
No native name
Registering font C:\WINDOWS\FONTS\Pythagor.ttf
No native name
Registering font C:\WINDOWS\FONTS\Sceptre.ttf
No native name
Registering font C:\WINDOWS\FONTS\Sherwood.ttf
No native name
Registering font C:\WINDOWS\FONTS\Signboar.ttf
No native name
Registering font C:\WINDOWS\FONTS\Socket.ttf
No native name
Registering font C:\WINDOWS\FONTS\Steamer.ttf
No native name
Registering font C:\WINDOWS\FONTS\Storyboo.ttf
No native name
Registering font C:\WINDOWS\FONTS\Subway.ttf
No native name
Registering font C:\WINDOWS\FONTS\Teletype.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tristan.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tubular.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt0939m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Unicorn.ttf
No native name
Registering font C:\WINDOWS\FONTS\Vagabond.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt0017m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt0015m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Tt0016m_.ttf
No native name
Registering font C:\WINDOWS\FONTS\Presws__.ttf
No native name
Registering font C:\WINDOWS\FONTS\Newzubol.ttf
No native name
Registering font C:\WINDOWS\FONTS\Newzuobl.ttf
No native name
Registering font C:\WINDOWS\FONTS\Newzurca.ttf
No native name
Registering font C:\WINDOWS\FONTS\Adolesce.ttf
No native name
Registering font C:\WINDOWS\FONTS\Banjoob.ttf
No native name
Registering font C:\WINDOWS\FONTS\Bersolid.ttf
No native name
Registering font C:\WINDOWS\FONTS\Creepy__.ttf
No native name
Registering font C:\WINDOWS\FONTS\Erasdust.ttf
No native name
Registering font C:\WINDOWS\FONTS\Falfestl.ttf
No native name
Registering font C:\WINDOWS\FONTS\Figaro.ttf
No native name
Registering font C:\WINDOWS\FONTS\Kidtypep.ttf
No native name
Registering font C:\WINDOWS\FONTS\Mistral1.ttf
No native name
Registering font C:\WINDOWS\FONTS\Orbus.ttf
No native name
Registering font C:\WINDOWS\FONTS\Palasmbd.ttf
No native name
Registering font C:\WINDOWS\FONTS\Plump.ttf
No native name
Registering font C:\WINDOWS\FONTS\Spacetoa.ttf
No native name
Registering font C:\WINDOWS\FONTS\Teambd.ttf
No native name
Registering font C:\WINDOWS\FONTS\Twecepos.ttf
No native name
Registering font C:\WINDOWS\FONTS\Wendymed.ttf
No native name
Registering font C:\WINDOWS\FONTS\SNB.TTF
No native name
Registering font C:\WINDOWS\FONTS\SNI.TTF
No native name
Registering font C:\WINDOWS\FONTS\SNR.TTF
No native name
Registering font C:\WINDOWS\FONTS\SNT.TTF
No native name
Registering font C:\WINDOWS\FONTS\SSNB.TTF
No native name
Registering font C:\WINDOWS\FONTS\SSNI.TTF
No native name
Registering font C:\WINDOWS\FONTS\SSNR.TTF
No native name
Registering font C:\WINDOWS\FONTS\SSNT.TTF
No native name
Registering font C:\WINDOWS\FONTS\SSWB.TTF
No native name
Registering font C:\WINDOWS\FONTS\SSWI.TTF
No native name
Registering font C:\WINDOWS\FONTS\SSWR.TTF
No native name
Registering font C:\WINDOWS\FONTS\SSWT.TTF
No native name
Registering font C:\WINDOWS\FONTS\SWB.TTF
No native name
Registering font C:\WINDOWS\FONTS\SWI.TTF
No native name
Registering font C:\WINDOWS\FONTS\SWR.TTF
No native name
Registering font C:\WINDOWS\FONTS\SWT.TTF
No native name
Registering font C:\WINDOWS\FONTS\DATAGLY.TTF
No native name
Registering font C:\WINDOWS\FONTS\AMAZB___.TTF
No native name
Registering font C:\WINDOWS\FONTS\AMAZI___.TTF
No native name
Registering font C:\WINDOWS\FONTS\AMAZR___.TTF
No native name
Registering font C:\WINDOWS\FONTS\BANGB___.TTF
No native name
Registering font C:\WINDOWS\FONTS\BANGI___.TTF
No native name
Registering font C:\WINDOWS\FONTS\BANGN___.TTF
No native name
Registering font C:\WINDOWS\FONTS\BARTB___.TTF
No native name
Registering font C:\WINDOWS\FONTS\BARTI___.TTF
No native name
Registering font C:\WINDOWS\FONTS\BARTN___.TTF
No native name
Registering font C:\WINDOWS\FONTS\BIMINB__.TTF
No native name
Registering font C:\WINDOWS\FONTS\BIMINI__.TTF
No native name
Registering font C:\WINDOWS\FONTS\BIMINR__.TTF
No native name
Registering font C:\WINDOWS\FONTS\CHASB___.TTF
No native name
Registering font C:\WINDOWS\FONTS\CHASI___.TTF
No native name
Registering font C:\WINDOWS\FONTS\CHASN___.TTF
No native name
Registering font C:\WINDOWS\FONTS\DOLPHB__.TTF
No native name
Registering font C:\WINDOWS\FONTS\DOLPHI__.TTF
No native name
Registering font C:\WINDOWS\FONTS\DOLPHR__.TTF
No native name
Registering font C:\WINDOWS\FONTS\EURAB___.TTF
No native name
Registering font C:\WINDOWS\FONTS\EURAI___.TTF
No native name
Registering font C:\WINDOWS\FONTS\EURAN___.TTF
No native name
Registering font C:\WINDOWS\FONTS\FLATBB__.TTF
No native name
Registering font C:\WINDOWS\FONTS\FLATBI__.TTF
No native name
Registering font C:\WINDOWS\FONTS\FLATBN__.TTF
No native name
Registering font C:\WINDOWS\FONTS\GALAB___.TTF
No native name
Registering font C:\WINDOWS\FONTS\GALAI___.TTF
No native name
Registering font C:\WINDOWS\FONTS\GALAN___.TTF
No native name
Registering font C:\WINDOWS\FONTS\GAZEB___.TTF
No native name
Registering font C:\WINDOWS\FONTS\GAZEI___.TTF
No native name
Registering font C:\WINDOWS\FONTS\GAZEN___.TTF
No native name
Registering font C:\WINDOWS\FONTS\KELTB___.TTF
No native name
Registering font C:\WINDOWS\FONTS\KELTI___.TTF
No native name
Registering font C:\WINDOWS\FONTS\KELTN___.TTF
No native name
Registering font C:\WINDOWS\FONTS\LIBEB___.TTF
No native name
Registering font C:\WINDOWS\FONTS\LIBEN___.TTF
No native name
Registering font C:\WINDOWS\FONTS\LYNDCB__.TTF
No native name
Registering font C:\WINDOWS\FONTS\LYNDCN__.TTF
No native name
Registering font C:\WINDOWS\FONTS\MIRRB___.TTF
No native name
Registering font C:\WINDOWS\FONTS\MIRRI___.TTF
No native name
Registering font C:\WINDOWS\FONTS\MIRRN___.TTF
No native name
Registering font C:\WINDOWS\FONTS\NOTESR__.TTF
No native name
Registering font C:\WINDOWS\FONTS\PARISB__.TTF
No native name
Registering font C:\WINDOWS\FONTS\PARISI__.TTF
No native name
Registering font C:\WINDOWS\FONTS\PARISR__.TTF
No native name
Registering font C:\WINDOWS\FONTS\SHORHB__.TTF
No native name
Registering font C:\WINDOWS\FONTS\SHORHI__.TTF
No native name
Registering font C:\WINDOWS\FONTS\SHORHN__.TTF
No native name
Registering font C:\WINDOWS\FONTS\SIGNSR__.TTF
No native name
Registering font C:\WINDOWS\FONTS\SIMPB___.TTF
No native name
Registering font C:\WINDOWS\FONTS\SIMPI___.TTF
No native name
Registering font C:\WINDOWS\FONTS\SIMPN___.TTF
No native name
Registering font C:\WINDOWS\FONTS\SURFB___.TTF
No native name
Registering font C:\WINDOWS\FONTS\SURFI___.TTF
No native name
Registering font C:\WINDOWS\FONTS\SURFN___.TTF
No native name
Registering font C:\WINDOWS\FONTS\A012000t.ttf
No native name
Registering font C:\WINDOWS\FONTS\Aeolus.ttf
No native name
Registering font C:\WINDOWS\FONTS\C044013t.ttf
No native name
Registering font C:\WINDOWS\FONTS\Collag.ttf
No native name
Registering font C:\WINDOWS\FONTS\Collagb.ttf
No native name
Registering font C:\WINDOWS\FONTS\Collagbi.ttf
No native name
Registering font C:\WINDOWS\FONTS\Collagi.ttf
No native name
Registering font C:\WINDOWS\FONTS\Donny-h.ttf
No native name
Registering font C:\WINDOWS\FONTS\E006003t.ttf
No native name
Registering font C:\WINDOWS\FONTS\E006006t.ttf
No native name
Registering font C:\WINDOWS\FONTS\Garamd.ttf
No native name
Registering font C:\WINDOWS\FONTS\Garamdb.ttf
No native name
Registering font C:\WINDOWS\FONTS\Garamdbi.ttf
No native name
Registering font C:\WINDOWS\FONTS\Garamdi.ttf
No native name
Registering font C:\WINDOWS\FONTS\N019043t.ttf
No native name
Registering font C:\WINDOWS\FONTS\N019044t.ttf
No native name
Registering font C:\WINDOWS\FONTS\Sympho.ttf
No native name
Registering font C:\WINDOWS\FONTS\Symphob.ttf
No native name
Registering font C:\WINDOWS\FONTS\Symphobl.ttf
No native name
Registering font C:\WINDOWS\FONTS\Symphoi.ttf
No native name
mapped font News Gothic MT (bolditalic) to News Gothic MT
calling loadFonts to find font News Gothic MT
mapped font News Gothic MT (plain) to News Gothic MT
mapped font MS Sans Serif (plain) to sansserif
Tue, Feb 25 @11:57:11 PM (-0600) Memory Usage (Set Template -- 0 characters, 0 prefabs): 11.82MB (total), 5.06MB (free) = 6.76MB (used)
Tue, Feb 25 @11:57:14 PM (-0600) Memory Usage (Open Character -- 1 characters, 0 prefabs): 11.82MB (total), 0.67MB (free) = 11.16MB (used)
Tue, Feb 25 @11:57:14 PM (-0600) Memory Usage (Changed Characters -- 1 characters, 0 prefabs): 19.68MB (total), 8.71MB (free) = 10.98MB (used)
mapped font Serif (plain) to serif
mapped font Serif (bold) to serif.bold
mapped font Serif (italic) to serif.italic
Tue, Feb 25 @11:58:15 PM (-0600) Memory Usage (Open Character -- 2 characters, 0 prefabs): 19.68MB (total), 1.41MB (free) = 18.27MB (used)
Tue, Feb 25 @11:58:15 PM (-0600) Memory Usage (Changed Characters -- 2 characters, 0 prefabs): 24.73MB (total), 10.94MB (free) = 13.79MB (used)
Tue, Feb 25 @11:58:53 PM (-0600) Memory Usage (Close Character -- 1 characters, 0 prefabs): 24.73MB (total), 3.76MB (free) = 20.97MB (used)
Tue, Feb 25 @11:58:53 PM (-0600) Memory Usage (Changed Characters -- 1 characters, 0 prefabs): 35.28MB (total), 15.61MB (free) = 19.68MB (used)
Tue, Feb 25 @11:59:07 PM (-0600) Memory Usage (Close Character -- 0 characters, 0 prefabs): 35.28MB (total), 12.31MB (free) = 22.97MB (used)
Tue, Feb 25 @11:59:07 PM (-0600) Memory Usage (Changed Characters -- 0 characters, 0 prefabs): 36.66MB (total), 16.20MB (free) = 20.46MB (used)
<?xml version="1.0" encoding="ISO-8859-1"?>
<APP_PREFS SIZEX="800" SIZEY="550" SCREENX="0" SCREENY="0" />

[Simon]

Code-wise, nothing is going wrong. It's looking at the export template directory and (apparently) not finding any valid templates.

The reasons that I can see for this to happen are:

1. There is no "ExportTemplates" directory in HD's active directory (it's install folder)

2. There are no .hdt files in the ExportTemplates directory

3. A system level error is preventing HD from reading the directory

4. The system is not setting the "current directory" to HD's install directory (like it should be).

1&2 you seem to be indicating are not the case.

3 would give us an error in the trace.log file....which we're not seeing.

4 is easy enough to test --- rather than running from the shortcut (on your desktop or whereever), open up windows explorer and go to the install directory. Double click on HeroDesigner.exe to launch the app.

If that doesn't help, then there's nothing else I can think of for you. There's just something very wrong on your system.

[majorvictory]

Dan,
Just wanted to say thanks for your time and effort. So far, nothing has worked. I'll keep trying to figure out what's wrong. Hopefully, I'll eventually be able to use HD to its fullest.