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Collie 2

Password Recovery Not Working

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Crosshair Collie here.  I got a new computer, tried to log on so I could re-download my old purchases like Hero Designer, and I could not for the life of me get the password recovery to work.  I don't know what I was doing wrong, but I now appeal to a higher power for assistance.

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Working fine as far as the server is concerned -- emails are being sent immediately upon form submission.

 

1. Make sure that you're entering the correct information (matching an account in the system) 

 

2. Make sure that any spam folders that you or your ISP use are not blocking/filtering the email

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You'd need to still have access to the email account on record.  If you've forgotten your password and no longer have access to the email address registered to the account, then you're going to need to create (or stick with) a new one.

 

If you still have access to the email address registered to the account, then the only thing I have is to repeat what I said above: check through your (or your ISP's) spam filters.

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In the case of forgotten info and starting a new account, does this mean that all the purchase history and ability to download your files of stuff you've purchased, is not possible to match up with the new account?  I am not sure how this particular database system tracks and if it's possible to associate one account with another, but it seems like a pretty standard SQL script for most.  I've done something like that for Exchange and MS SQL servers.

 

I've seen that function for boards before.  It could be too intertwined to be an included feature and may require the folks who designed the guts to write a new script or two.  That tends to run a pretty penny.  

 

In this case, I am very glad CC got things rolling again.  Yay!  Also, thanks again Dan for nudging the solution forward. Some of us 'older' peeps need a memory kick-start every now and then.

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If you don't know your password and do not have access to the email address on record for the account, then you will need to create a new account and will lose all purchase history and ability to access the prior account.

 

Personal responsibility does factor in at some point.

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