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Password Recovery Not Working


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#1 Collie 2

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Posted 11 October 2016 - 11:25 AM

Crosshair Collie here.  I got a new computer, tried to log on so I could re-download my old purchases like Hero Designer, and I could not for the life of me get the password recovery to work.  I don't know what I was doing wrong, but I now appeal to a higher power for assistance.



#2 Simon

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Posted 11 October 2016 - 11:28 AM

Working fine as far as the server is concerned -- emails are being sent immediately upon form submission.

 

1. Make sure that you're entering the correct information (matching an account in the system) 

 

2. Make sure that any spam folders that you or your ISP use are not blocking/filtering the email


I am but mad north by northwest.  When the wind is southerly, I know a hawk from a handsaw.


#3 Collie 2

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Posted 12 October 2016 - 02:20 PM

Evidently, I have forgotten *something* in relation to my previous account.  I'm sure it's working properly, but I can't make it work. 



#4 Simon

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Posted 12 October 2016 - 06:03 PM

You'd need to still have access to the email account on record.  If you've forgotten your password and no longer have access to the email address registered to the account, then you're going to need to create (or stick with) a new one.

 

If you still have access to the email address registered to the account, then the only thing I have is to repeat what I said above: check through your (or your ISP's) spam filters.


I am but mad north by northwest.  When the wind is southerly, I know a hawk from a handsaw.


#5 CrosshairCollie

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Posted 14 October 2016 - 02:35 PM

I'm an idiot.

 

Thanks, Simon, I appreciate the help.


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#6 L. Marcus

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Posted 14 October 2016 - 02:45 PM

Yay, CC! Nice to see your avatar again.
"Things would be much better if more things were on fire." -- lemming

"I may not be consistent, but I'm happily schizoid." -- "V"

"Trouble expands to fill the space available." -- Markdoc

Do you know what becomes of dead dreams?