Purchase records were apparently in fact, thrown away. That's the part I find annoying and upsetting. Keeping an excel log of the old records shouldn't have been difficult. But whatever. I haven't dealt with any other company with downloadable products that doesn't allow you access to them later (Steam, Drivethru, Amazon, et al).
Okay, last question.
If we've still got out receipt, does that matter? I found my original receipt from purchasing the old files. Can that help at all?
"We've received your order for $51.96.
If you ordered only downloadable products, you can download them at https://secure.compn...orderStatus.jsp
Otherwise, your products will be shipped to you immediately at the address below:
1. Hero Designer v3 (DOJHERO740) -- 1 @ $25.00 ea.
2. Bestiary Character Pack (DOJHER0701) -- 1 @ $6.99 ea.
3. Ultimate Martial Artist and Ninja Hero Character Pack (DOJHERO705) -- 1 @ $5.99 ea.
4. Fantasy Hero Character Pack (DOJHERO713) -- 1 @ $8.99 ea.
5. Champions and Champions Universe Character Pack (DOJHER0702) -- 1 @ $4.99 ea.