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Store is Broken


JReynolds

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  • 2 weeks later...

Just tried to place an order from Indiana and I get the message "cannot ship to your address" as well. Tried from multiple browser types too.

 

I verified address correct as well. There is no option to chose any other shipping. I notice in shipping details for the item that there is no size listed, if that helps.

 

Displayed address is correct.

Edited by kehrer1701
updated details.
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HI. Just not sure I understand. I did specify shipping options. In fact, there is nothing to specify that comes up.

I've tried a couple of times, so I'm not sure what I'm missing....

dk

 

UPDATE: I see what you are talking about, now.. Example: this has shipping, but the one I'm trying to purchase doesn't

 

Screen Shot 2018-02-19 at 8.13.08 PM.png

Screen Shot 2018-02-19 at 8.12.44 PM.png

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6 hours ago, Hyper-Man said:

What's the best way to notify Jason about the issue?

 

To the original poster-

 

You need to open a case with Jason.

 

I believe this is the link:

https://www.herogames.com/forums/index.php?app=nexus&module=support

 

That might be specific to me though...

 

If it doesn't work then go to support then contact us.

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