SteelBraxus Posted January 12, 2021 Report Share Posted January 12, 2021 I purchased HERO Designer tonight, and it's still showing in my "Invoices" section? When do I get to download the product I paid for? Any help would be appreciated. Quote Link to comment Share on other sites More sharing options...
Simon Posted January 12, 2021 Report Share Posted January 12, 2021 You have one cancelled invoice (meaning you cancelled after starting the checkout process) and one open invoice (meaning you have yet to actually pay for HD). The download will be available as soon as payment is received. Quote Link to comment Share on other sites More sharing options...
SteelBraxus Posted January 12, 2021 Author Report Share Posted January 12, 2021 My bank says the charge is pending, so I'm not sure where the hold up is then. Quote Link to comment Share on other sites More sharing options...
Simon Posted January 12, 2021 Report Share Posted January 12, 2021 The charge likely failed (and you would have received a message stating so on the site when you attempted to make it). The credit processor that the site uses first verifies the card and info entered -- this shows up as a "pending" transaction. If the information is rejected by the credit processor (typically for an address mismatch, especially for international cards/addresses), then you receive an error message and no further processing is done. The pending charge will remove itself from your account after a certain period of time (dependent on the card issuer, I believe). If you continue to have problems getting a charge to go through, I'd recommend using the PayPal option -- you don't need a PayPal account to use it (it's just another credit processor), though they do try to hide the link to continue without an account. Quote Link to comment Share on other sites More sharing options...
SteelBraxus Posted January 12, 2021 Author Report Share Posted January 12, 2021 Apparently it takes them 2 days to fully process online purchases for some god-forsaken reason. I'll be waiting in limbo until then. Quote Link to comment Share on other sites More sharing options...
Simon Posted January 12, 2021 Report Share Posted January 12, 2021 You're not understanding -- the transaction failed. There is no further processing to be done and no change will occur relative to the invoice. Quote Link to comment Share on other sites More sharing options...
SteelBraxus Posted January 13, 2021 Author Report Share Posted January 13, 2021 That's odd, because when I contacted them, they said it was pending and it should be approved by tomorrow. And my online banking shows pending. Quote Link to comment Share on other sites More sharing options...
Simon Posted January 13, 2021 Report Share Posted January 13, 2021 Again, it will not go through. There is no asynchronous system for charges on this site. Quote Link to comment Share on other sites More sharing options...
SteelBraxus Posted January 13, 2021 Author Report Share Posted January 13, 2021 I don't understand what I did differently, but it worked this time around. Thanks for your responsiveness. Quote Link to comment Share on other sites More sharing options...
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