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zoobiedoo

Bad Zip File - Elemental Grimoire PDF + HDC

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Greetings!

 

I purchased Elemental Grimoire PDF + HDC a few days ago, and when I downloaded the .zip file from Client Area->Purchases, Windows thinks the .zip file is a bad .zip file and says it can't open it.  During the same purchase I bought the Wands Wondrous Items PDF and the zip file for that worked like a charm, so I know it's actually the Elemental Grimoire .zip file that's bad.

 

I submitted a support request on the 11th but haven't received a response yet.  I sent another support requests a few minutes ago and I'm hoping this post will get someone's attention too.

 

Would really like some help accessing content I'm excited about and already paid money for.

 

Thanks!

Anthony

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Hello?

 

Is it common here to wait days for an answer to a support request?  Can I at least get an acknowledgment that someone is aware of my issue?  I paid money for something I can't download because the file isn't valid.  And I'm very hesitant to purchase anything else here because of a lack of responsiveness.  Is anyone paying attention?

 

Thanks,

Anthony

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