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JReynolds

Store is Broken

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The store is working just fine.  Check your browser settings, particularly in regards to allowing cookies and JavaScript.  If you're blocking either of those, the bulk of the sites on the Internet will not be functioning correctly.

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Just tried to place an order from Indiana and I get the message "cannot ship to your address" as well. Tried from multiple browser types too.

 

I verified address correct as well. There is no option to chose any other shipping. I notice in shipping details for the item that there is no size listed, if that helps.

 

Displayed address is correct.

Edited by kehrer1701
updated details.

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HI. Just not sure I understand. I did specify shipping options. In fact, there is nothing to specify that comes up.

I've tried a couple of times, so I'm not sure what I'm missing....

dk

 

UPDATE: I see what you are talking about, now.. Example: this has shipping, but the one I'm trying to purchase doesn't

 

Screen Shot 2018-02-19 at 8.13.08 PM.png

Screen Shot 2018-02-19 at 8.12.44 PM.png

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Yup - you're not doing anything wrong at all.  The item in question needs to have shipping methods defined (something Jason and Co. need to handle)

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6 hours ago, Hyper-Man said:

What's the best way to notify Jason about the issue?

 

To the original poster-

 

You need to open a case with Jason.

 

I believe this is the link:

https://www.herogames.com/forums/index.php?app=nexus&module=support

 

That might be specific to me though...

 

If it doesn't work then go to support then contact us.

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