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How to start the program?

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Hello I just bought the hero designer program. I had bought it once before on another computer and then I did not have a problem starting it. 

Now however after I unpackaged it there is no program that works. Nothing happens when I click the icons. 

What to do?

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  1. Make sure you have Java installed.
  2. Make sure that HD is unzipped. Windows will, "helpfully" let you look inside an archive without extracting anything. If you try to install it without extracting it first, nothing will happen (speaking from experience).
  3. You need to install HD to a directory that you have non-privileged write access to (Documents, or similar).

 

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On 10/2/2018 at 6:44 AM, IndianaJoe3 said:
  1. Make sure you have Java installed.
  2. Make sure that HD is unzipped. Windows will, "helpfully" let you look inside an archive without extracting anything. If you try to install it without extracting it first, nothing will happen (speaking from experience).
  3. You need to install HD to a directory that you have non-privileged write access to (Documents, or similar).

 

The recommendation of fully unzipping HD was greatly appreciated.  I spent a few hours tonight trying different things (updating latest java, uploading javafix, REinstalling all of these programs a few times, searching online for what I was missing, etc).  This was all I was missing...full extraction.  Oy.

 

Thanks a bunch!

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