All Fixed, Thank you Sorry

Thank you. I have sent a message to both the e-mail and the support request.

Also you don't have to treat me this way, with sarcasm and everything. I know I'm a messed up person. You don't have to remind me. I'm trying to do better.

May I talk to your supervisor?

and then message you on that latest e-mail, of course

If you guys have records of what e-mails I've had attached to that account in the past, you could also send that e-mail name to one of them! preferably the first one, and then I can send a message back on it or something

Also! If you just tell me the name of that last e-mail! I can prove I have access to it by sending something to you guys with it! Anything!

What? No other option what so ever? Every website I've ever dealt with has had other options, humble bundle, steam, itch io, blizzard. This makes no sense! I seriously have proven everything! This is rigid and unreasonable! I don't even get why you guys are upholding such... draconian policies unrelentingly! May i talk to you supervisor? I've spent more then $1000 dollars on this website! I can literally provide every single Username, E-mail and Password I've ever used on here! I can provide every single receipt of my many many purchases! I'll have to admit I'm mentally unstable and messed up the last E-mail and Password! But I'm trying to do better!

Protection from what? I can provide all the proof in the world that this account is mine! I could even prove this without a doubt in court! Even Steam allowed me access back into my account! What more proof could an organization need more then a receipt, proving I purchased something? And what about security questions? I think this well beyond proves that I can answer any security question!

This policy makes no sense! I have the receipts! Don't you guys keep records?

Okay, that I cannot do. I can  tell you anything else about that account, including past e-mails, past usernames and everything its ever purchased. Would a full list of these things help?

Also if you need me to prove i have access to that e-mail i can send you something with it

Here's a screenshot:

4 minutes ago, Simon said:

Your username went through several changes before ending up there.

 

The email address associated with the account begins with 4vv54bg54e5ggey.  If that's not enough to identify the email account that you used, then you may have obfuscated yourself out of an account.

 

If you can determine the email address that you used based on the above, then use the site's forgot password function to recover your password.  If you cannot (or no longer have access to that email), then the account is lost and your access to it cannot be restored.

That's not possible... 4vv54bg54e5ggey@gmail.com doesn't work? Am I doing something wrong? I do indeed have access to that e-mail but the website's telling me it's not registered!

14 minutes ago, Simon said:

You chose a username of 3uu8dh39sjhwhw?

 

If you can't remember your login information and no longer have access to your email account (which was a gmail address "obfuscated" similar to your username), you're not going to be able to access the account again.

 

Again, maintaining proper backups/copies of your purchases is something that is strongly recommended (regardless of site).

Okay. I'll have to admit I'm not the most mentally stable person in the world. I'm really trying to make this work. I can show you all my receipts. Can you please tell me what gmail I put on this?

8 hours ago, Simon said:

If you're talking about an account that you haven't accessed since 2013, then it's gone - the site software was changed in 2013 and only forum accounts were transferrable.

 

As always, it is highly recommended that you maintain your own backups of any purchased software/downloads (regardless of site).

The Account was made in November 28 2016, the last time i accessed this account was February 27 2018. All of my purchases and receipts take place between those times (2016 - 2018), well beyond 3013.

Here is the account, the link still works and I can see it:

https://www.herogames.com/forums/profile/58336-3uu8dh39sjhwhw/

I'll post a screenshot as well:

I can't log into my old account:

https://www.herogames.com/forums/profile/58336-3uu8dh39sjhwhw/

I can't remember what e-mail I attached to it. I have all my paypal receipts for all of my purchases I've ever made with it. Is there any way I can gain access to it and/or the items I purchased again?