Can't Log Into Old Account

[All Fixed, Thank you Sorry 0]

I can't log into my old account:

https://www.herogames.com/forums/profile/58336-3uu8dh39sjhwhw/

 

I can't remember what e-mail I attached to it. I have all my paypal receipts for all of my purchases I've ever made with it. Is there any way I can gain access to it and/or the items I purchased again?

[Simon 885]

If you're talking about an account that you haven't accessed since 2013, then it's gone - the site software was changed in 2013 and only forum accounts were transferrable.

 

As always, it is highly recommended that you maintain your own backups of any purchased software/downloads (regardless of site).

[All Fixed, Thank you Sorry 0]

8 hours ago, Simon said:

If you're talking about an account that you haven't accessed since 2013, then it's gone - the site software was changed in 2013 and only forum accounts were transferrable.

 

As always, it is highly recommended that you maintain your own backups of any purchased software/downloads (regardless of site).

 

The Account was made in November 28 2016, the last time i accessed this account was February 27 2018. All of my purchases and receipts take place between those times (2016 - 2018), well beyond 3013.

Here is the account, the link still works and I can see it:

https://www.herogames.com/forums/profile/58336-3uu8dh39sjhwhw/

I'll post a screenshot as well:

[Simon 885]

You chose a username of 3uu8dh39sjhwhw?

 

If you can't remember your login information and no longer have access to your email account (which was a gmail address "obfuscated" similar to your username), you're not going to be able to access the account again.

 

Again, maintaining proper backups/copies of your purchases is something that is strongly recommended (regardless of site).

[All Fixed, Thank you Sorry 0]

14 minutes ago, Simon said:

You chose a username of 3uu8dh39sjhwhw?

 

If you can't remember your login information and no longer have access to your email account (which was a gmail address "obfuscated" similar to your username), you're not going to be able to access the account again.

 

Again, maintaining proper backups/copies of your purchases is something that is strongly recommended (regardless of site).

Okay. I'll have to admit I'm not the most mentally stable person in the world. I'm really trying to make this work. I can show you all my receipts. Can you please tell me what gmail I put on this?

[Simon 885]

Your username went through several changes before ending up there.

 

The email address associated with the account begins with 4vv54bg54e5ggey.  If that's not enough to identify the email account that you used, then you may have obfuscated yourself out of an account.

 

If you can determine the email address that you used based on the above, then use the site's forgot password function to recover your password.  If you cannot (or no longer have access to that email), then the account is lost and your access to it cannot be restored.

[All Fixed, Thank you Sorry 0]

4 minutes ago, Simon said:

Your username went through several changes before ending up there.

 

The email address associated with the account begins with 4vv54bg54e5ggey.  If that's not enough to identify the email account that you used, then you may have obfuscated yourself out of an account.

 

If you can determine the email address that you used based on the above, then use the site's forgot password function to recover your password.  If you cannot (or no longer have access to that email), then the account is lost and your access to it cannot be restored.

That's not possible... 4vv54bg54e5ggey@gmail.com doesn't work? Am I doing something wrong? I do indeed have access to that e-mail but the website's telling me it's not registered!

[All Fixed, Thank you Sorry 0]

Here's a screenshot:

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Also if you need me to prove i have access to that e-mail i can send you something with it

[Simon 885]

Reading is a good start -- that is only the first part of the email address.  You'll need to know the rest of it (I cropped it slightly past the halfway point).

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Okay, that I cannot do. I can  tell you anything else about that account, including past e-mails, past usernames and everything its ever purchased. Would a full list of these things help?

[Simon 885]

No.

 

If you don't know the password for the account and don't know (or have access to) the email for the account, then you will not be able to regain access to it - you blocked yourself when you changed the username and email to gibberish.

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This policy makes no sense! I have the receipts! Don't you guys keep records?

[Simon 885]

The policy is for everyone's protection.

 

You chose to use either a false or a one-time email address on the site. You also chose to use a gibberish username...and, presumably, a random password that you did not record.  Your choices. You did everything you could to prevent yourself from accessing your account again.

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Protection from what? I can provide all the proof in the world that this account is mine! I could even prove this without a doubt in court! Even Steam allowed me access back into my account! What more proof could an organization need more then a receipt, proving I purchased something? And what about security questions? I think this well beyond proves that I can answer any security question!

[Simon 885]

You don't need to provide all the proof in the world that the account is yours.  You need one of the following:

 

1. To know your login information (username/password)
2. To know and have access to the email address that you associated with the account

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What? No other option what so ever? Every website I've ever dealt with has had other options, humble bundle, steam, itch io, blizzard. This makes no sense! I seriously have proven everything! This is rigid and unreasonable! I don't even get why you guys are upholding such... draconian policies unrelentingly! May i talk to you supervisor? I've spent more then $1000 dollars on this website! I can literally provide every single Username, E-mail and Password I've ever used on here! I can provide every single receipt of my many many purchases! I'll have to admit I'm mentally unstable and messed up the last E-mail and Password! But I'm trying to do better!

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Also! If you just tell me the name of that last e-mail! I can prove I have access to it by sending something to you guys with it! Anything!

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If you guys have records of what e-mails I've had attached to that account in the past, you could also send that e-mail name to one of them! preferably the first one, and then I can send a message back on it or something

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and then message you on that latest e-mail, of course

[Simon 885]

I’ll send an email to the address on record (the current one).  It’ll be from bill.gates@microsoft.com

 

The from address on an email is meaningless.

 

You did not keep backups of your purchases, you don’t know your login information, and you either don’t know or no longer have access to your email.  You have lost access to your account.

[All Fixed, Thank you Sorry 0]

May I talk to your supervisor?

[Simon 885]

Sure - send a support request or contact to Jason.

[All Fixed, Thank you Sorry 0]

Thank you. I have sent a message to both the e-mail and the support request.

Also you don't have to treat me this way, with sarcasm and everything. I know I'm a messed up person. You don't have to remind me. I'm trying to do better.

[Simon 885]

I will be closing this thread after this post.

 

Regarding mental issues: the goal is to treat everyone equally, NOT to treat people as special or otherwise.

 

Your story is suspect, to say the least.  Multiple parts do not add up.

 

You have a gibberish account name with a likely invalid email address (possibly a one-time use email...more or less the same thing). You failed to keep backups of your purchases, but managed to keep backups of all your "receipts".  You forgot what email address you associated with the account or no longer have access to it. You forgot your login information.  You offered on multiple occasions to send an email "from" the address if we gave it to you...apparently trusting that we would not know that anyone can send an email from any address they choose (that's just how email works).

If I had to guess, the account in question was used as a shared distribution point (read: theft) and has been locked.  I will be making recommendations to Jason accordingly.