Twilight Posted October 9, 2009 Report Share Posted October 9, 2009 Is it possible to get your 30 day free trial restarted if circumstances prevent you from getting to the actual gameplay? Since the game has consistently crashed everytime I created my character, I'm clearly not going to the gameplay unless tech support has my back. I -really- don't want to lose the free trial due to technical issues. Quote Link to comment Share on other sites More sharing options...
Steve Long Posted October 10, 2009 Report Share Posted October 10, 2009 Re: Free Trial Restart? You should ask this question of Cryptic; no one here can provide you with anything remotely resembling an official answer. My guess is: no, you can't. But again, that's just a guess. Quote Link to comment Share on other sites More sharing options...
ajackson Posted October 11, 2009 Report Share Posted October 11, 2009 Re: Free Trial Restart? Is it possible to get your 30 day free trial restarted if circumstances prevent you from getting to the actual gameplay? They certainly have the technical ability to grant you extra days of play, as well as detect whether you have actually logged in. However, they have no formal publicized policy for using those abilities, and thus it's basically up to you to convince them to give you the extra time. It probably isn't too hard to do so, but I haven't dealt with their support desk, so I don't actually know. Quote Link to comment Share on other sites More sharing options...
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