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When I try and click on File > New Character > 5th Edition Rules > Heroic it doesn't open up anything. The only thing I can click on to open/start a new character is New Character > Current Template which opens up 6th edition rules by default. Has anyone else experienced this? I'm running build 20171119.

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No issues here - opens right up.

 

Post the trace.log file (after the issue occurs) as well as a directory listing for the folder that you're running HD from (the one with the trace.log file).

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Looks like your system's having issues with allocating memory to Java.  I've seen it a couple of times before...while not the perfect solution, increasing the memory that HD is allowed to use (slightly) should do the trick.  You'll find the setting under the app preferences (File -> Preferences...).

 

Increase it to 128MB and you should be good to go.  You'll need to restart HD after changing that setting...

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