Re: The cranky thread
Well, it's been a very educational tuesday. See, when we order stuff from the distributor, the distributor invoices us instantly upon shipping. If we wait until we actually get the stuff a week later before we invoice the customer, then we are left in the hole for a week until the stuff actually arrives, and then most customers wait the full net 30 and then some before they actually cut us a check. So it's a real cash flow problem and I understand why the policy was changed.
Unfortunately, "received" for purposes of invoicing is now not the same as "received" for purposes of English. So when the sales rep got an email saying Customer Z's order was "received", he called up the customer and asked them when they wanted it installed (and the answer was, predictably, "stat"). Only the items are not here. They're thousands of miles away, and due to another unrelated error, it appears they are coming on a boat, not a plane. So now the rep has to let the client down, and there is no way to spin it other than that my organization is hopelessly fubar, which could affect repeat business. This is a $40,000 order, or as we refer to it in my department, a "two-Civic order." So we really ought to be a bit more on the ball, you know?