Fun things I learned about Bank of Too Big to Fail:
1. So, it turns out that it's not really possible to turn off a recurring transfer with Bank of TBTF, unless you log in through the web as the original initiator of said transfer. Being the other person on a joint account won't do it either, as your online banking won't even list that there is a recurring transfer. Closing the original joint account will kill the transfer, which is what I've done.
2. The transfer request came in in April, or perhaps, May, and might have come from his computer. Of course, that computer was on briefly so that I could do his taxes, but since then it's been powered off, and the network cable disconnected from the router. I do have the late housemate's ashes on his computer desk, but I'd be more expecting of his ghost to play Thief or Skyrim than to perform arcane necromantic cyber-rituals involving a banking portal.
3. What's done can't be undone. Without the dead housemate's permission, the transfers can't be reversed (multiple people tried). The only recourse is to attempt to close the savings account, and have the proceeds given to me in the form of a check.
4. The local branch has had what appears to be a complete change of "personal bankers" and managers since my less-than wonderful experiences last year. This crop seems to be helpful, and willing to do actual "personal banking" stuff. I've filled out a request to close the savings account--a form that was available to the "wonderful" folks last year, but which they didn't ever offer.
5. OMG, even their own staff have to go through the horrible IVR system.