AliceTheOwl Posted March 27, 2007 Report Share Posted March 27, 2007 Re: Musings on Random Musings yes. I haven't bought much, so Amazon doesn't have much to go on. And I was partly joking too. Does anyone want Civil War? Maybe some people, to satisfy their curiosity as to why Cap was going on trial in the first place. I certainly don't. Quote Link to comment Share on other sites More sharing options...
archermoo Posted March 27, 2007 Report Share Posted March 27, 2007 Re: Musings on Random Musings I really f'n hate Qwest. -- typical example of Qwest's SOP snipped for brevity -- You have my sympathy. I used to have to deal with Qwest regularly as part of my job when I worked at a local ISP in Denver. I'll assume that cable internet connectivity is not an option where you are. If it is, I would HIGHLY recommend it. Quote Link to comment Share on other sites More sharing options...
bigdamnhero Posted March 27, 2007 Report Share Posted March 27, 2007 Re: Musings on Random Musings I really f'n hate Qwest. You had me at hello. You know things are bad when I switched to a cable company to get decent customer service. Cable internet and VOIP, baby. PS - the Quest tower is right outside my office window. I'll give them the finger for you. Quote Link to comment Share on other sites More sharing options...
lemming Posted March 27, 2007 Report Share Posted March 27, 2007 Re: Musings on Random Musings AT&T when I dealt with them in Reno. Much nicer, everything was easy. I dealt with Qwest elsewhere and hated it. Quote Link to comment Share on other sites More sharing options...
Seanaci Posted March 27, 2007 Report Share Posted March 27, 2007 Re: Musings on Random Musings I really f'n hate Qwest. Oy. I'm so sorry you've had so much trouble with them. I hope and pray we don't...as Ken just got our DSL connection up today and working. Stupid Qwest. Quote Link to comment Share on other sites More sharing options...
AliceTheOwl Posted March 27, 2007 Report Share Posted March 27, 2007 Re: Musings on Random Musings Pretty much any multimedia company these days behaves that way, or similarly. Google "Comcast sucks" sometime to get some amusing stories (and some frightening ones). AT&T and its subsidiaries are giving worse service for higher prices, and cable prices are steadily rising. Even places that don't have monopolies are seeing cost rising while service suffers. Your experience isn't unique, bunnyman. I wish it were. Quote Link to comment Share on other sites More sharing options...
misterdeath Posted March 27, 2007 Report Share Posted March 27, 2007 Re: Musings on Random Musings Pretty much any multimedia company these days behaves that way' date=' or similarly. [/quote'] Make that any company with a customer service department. When we had the "sit down with the CEO" luncheon couple weeks back, Del (our CEO) told us a story about the board of directors. Apparently, the board wanted to get our overhead down from 12% to 11%, and thought a great way to do this was to gut the number of people in writer/publisher relations (our customer service division). "Less people could do more by using email and voice mail." Now, we work for the songwriters and publishers. That's the reason we exist, and we don't do anything else. And, the board wanted to cut the people that talk to the people that keep us in business to save a percent in overhead. "Hi, I have questions on my statement, why didn't I get paid for X?" "I'm sorry, you've reached customer service, please leave a message at the prompt and the first available rep will get back to you. Welcome to phone tag hell." We have people that leave the other guys for us because of the customer service we provide, and they want to cut that. Idjits. D Quote Link to comment Share on other sites More sharing options...
AliceTheOwl Posted March 27, 2007 Report Share Posted March 27, 2007 Re: Musings on Random Musings Yeah. Josh works for a phone bank, and the stories he tells about decisions passed down by these companies . . . It's disgusting. Quote Link to comment Share on other sites More sharing options...
Cancer Posted March 27, 2007 Report Share Posted March 27, 2007 Re: Musings on Random Musings Unfortunately, the death that is the wages of the "cut customer service" sin, happens after the execs/directors who initiate the plan are gone. Strip-mining (or, perhaps better, slash-and-burn) the company's service base takes a few few years to hit the bottom line, by which time the FIGMO's who are modern business leaders have taken their checks and run. A lot of this would be taken care of if directors and execs were paid normal salaries with bonuses paid in options that mature in 3, 5, and 10 years, but being FIGMOs in bed with each other, that's not going to happen. Quote Link to comment Share on other sites More sharing options...
Enforcer84 Posted March 27, 2007 Report Share Posted March 27, 2007 Re: Musings on Random Musings I love Qwest! I mean I get gold, xp, and occasionally magic weapons an...oh wait. That's spelled differently. Nevermind. Quote Link to comment Share on other sites More sharing options...
teh bunneh Posted March 27, 2007 Report Share Posted March 27, 2007 Re: Musings on Random Musings Well, my problem has been fixed, and you know what? I'm still angry. They could have solved this situation in 15 minutes. They could've sent out a tech after the first time we called, he would've seen what the problem was and fixed it -- in 15 minutes. Had they done so two weeks ago, I would have been nothing but pleased, and they would have a customer for life. Since, instead, it took them two weeks to get the damned problem resolved, I'm going to be mad at them for a long while. As soon as we get some competition out here, they're gone. Quote Link to comment Share on other sites More sharing options...
AliceTheOwl Posted March 27, 2007 Report Share Posted March 27, 2007 Re: Musings on Random Musings Well, good. Far too many people settle for doing business with a bad company, and that bothers me. People SHOULD have principles, and stick by them! Quote Link to comment Share on other sites More sharing options...
archermoo Posted March 27, 2007 Report Share Posted March 27, 2007 Re: Musings on Random Musings Well, my problem has been fixed, and you know what? I'm still angry. They could have solved this situation in 15 minutes. They could've sent out a tech after the first time we called, he would've seen what the problem was and fixed it -- in 15 minutes. Had they done so two weeks ago, I would have been nothing but pleased, and they would have a customer for life. Since, instead, it took them two weeks to get the damned problem resolved, I'm going to be mad at them for a long while. As soon as we get some competition out here, they're gone. If you don't mind me asking, what was the problem? Quote Link to comment Share on other sites More sharing options...
Tim Posted March 27, 2007 Report Share Posted March 27, 2007 Re: Musings on Random Musings If you don't mind me asking' date=' what was the problem?[/quote'] The bunny got hungry and chewed the wires. Quote Link to comment Share on other sites More sharing options...
Enforcer84 Posted March 28, 2007 Report Share Posted March 28, 2007 Re: Musings on Random Musings Silly Wabbit! Wires are for internets! Quote Link to comment Share on other sites More sharing options...
Bazza Posted March 28, 2007 Report Share Posted March 28, 2007 Re: Musings on Random Musings Unfortunately, the death that is the wages of the "cut customer service" sin, happens after the execs/directors who initiate the plan are gone. Strip-mining (or, perhaps better, slash-and-burn) the company's service base takes a few few years to hit the bottom line, by which time the FIGMO's who are modern business leaders have taken their checks and run. A lot of this would be taken care of if directors and execs were paid normal salaries with bonuses paid in options that mature in 3, 5, and 10 years, but being FIGMOs in bed with each other, that's not going to happen. FIGMO? Quote Link to comment Share on other sites More sharing options...
Enforcer84 Posted March 28, 2007 Report Share Posted March 28, 2007 Re: Musings on Random Musings First Ignorant Gentleman Mossman Orator? Quote Link to comment Share on other sites More sharing options...
Lucius Posted March 28, 2007 Report Share Posted March 28, 2007 Re: Musings on Random Musings FIGMO? FIGMO is the latest word to appear in the Acronym Game Lucius Alexander The palindromedary chides me for not putting up a link. Quote Link to comment Share on other sites More sharing options...
Bazza Posted March 28, 2007 Report Share Posted March 28, 2007 Re: Musings on Random Musings FIGMO = Flight, Invisibility, Gravity manipulation, Magic manipulation Omni-linguism? Quote Link to comment Share on other sites More sharing options...
BoneDaddy Posted March 28, 2007 Report Share Posted March 28, 2007 Re: Musings on Random Musings Maybe some people' date=' to satisfy their curiosity as to why Cap was going on trial in the first place. [b']I[/b] certainly don't. They've put Speedball in a freak suit. I don't even know what to call that, other than sick and weird. And I'm weird, so that's sayin' something. Quote Link to comment Share on other sites More sharing options...
AmadanNaBriona Posted March 28, 2007 Report Share Posted March 28, 2007 Re: Musings on Random Musings FIGMO = F**k It, Got My Orders AKA Short Timers Disease. Never seen it used in quite that context before, but I guess it tracks. Quote Link to comment Share on other sites More sharing options...
AmadanNaBriona Posted March 28, 2007 Report Share Posted March 28, 2007 Re: Musings on Random Musings FIGMO is the latest word to appear in the Acronym Game Lucius Alexander The palindromedary chides me for not putting up a link. That one musta snuck up on the Palindrome all sideways then, 'cause its been around since the Korean War, if not earlier. Quote Link to comment Share on other sites More sharing options...
teh bunneh Posted March 28, 2007 Report Share Posted March 28, 2007 Re: Musings on Random Musings Turns out the guy who was supposed to hook up the DSL service in the first place didn't. I don't know the details, not being a phone guy, but apparently our phone box outside had DSL wires connected to nothing. 15 minute fix. The guy showed up, said, "Oh, it's not hooked up!" and hooked it up. 2 weeks back and forth on the phone with these idiots. F'n morons. Quote Link to comment Share on other sites More sharing options...
death tribble Posted March 28, 2007 Report Share Posted March 28, 2007 Re: Musings on Random Musings As a treat Bunny Boy how about you, me and Zornwil going on a rampage over their corporate headquarters ? Quote Link to comment Share on other sites More sharing options...
misterdeath Posted March 28, 2007 Report Share Posted March 28, 2007 Re: Musings on Random Musings Unfortunately, the death that is the wages of the "cut customer service" sin, happens after the execs/directors who initiate the plan are gone. Strip-mining (or, perhaps better, slash-and-burn) the company's service base takes a few few years to hit the bottom line, by which time the FIGMO's who are modern business leaders have taken their checks and run. A lot of this would be taken care of if directors and execs were paid normal salaries with bonuses paid in options that mature in 3, 5, and 10 years, but being FIGMOs in bed with each other, that's not going to happen. Fortunately, being "not for profit" means that explaining that, "Sure, while 90% of the money goes to the 10% of people that have their own account rep, so cutting the people that talk to the other 90% seems like a good idea. But, we want not only to keep Toby Keith, but get the next Toby Keith as well. In order to make money for everyone, we need to keep that next Toby Keith happy too." can stick. If the reason the board is pushing is to get more money to songwriters, keeping songwriters to pay is a good thing. And we're keeping the coffee stations too. Not that I drink coffee, but having tea provided is nice too. D Quote Link to comment Share on other sites More sharing options...
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