Re: The cranky thread
This is a story of a man. A man and his risk management department. It is not a happy story.
About six weeks ago we openned an account for a man who was not from around here. His english was okay, but not great. It took him three trips to bring in his Social Security number. Later we were informed by our risk management department that the ssn was not valid and that he needed a letter from the Social Security office stating what his number was or we'd close the account. The closing date was 1/03/07.
We called him twice, sent a letter, and told him when he came in. It happens occasionally.
A legal restraint was put on the account not allowing any transactions. They were going to close the account and sent him a check for the proceeds.
The third comes and goes. He comes in and asks for his money. We can't give it to him. We explain why, he says okay and leaves.
Lather rinse repeat.
After two weeks (around the 15th) my manager begins sending the risk review department emails asking that the account be closed and the check issued so he can get on with his life. Nuthing. He comes in on the 29th and the legal restraint is still there. I call the department and am informed that unlike me, they close at 6pm.
I explain that I will call the next day, get the restraint removed, close the accounts for him and give him his $100.
So, tuesday afternoon at 4:15 I call. I'm on hold. He shows up. I'm on hold. They keep me on hold until 5:55 (I was supposed to be off work at 5:45) and then hang up.
We call "escalation"; they say to take it out of a GL and fix it in the morning.
This morning I was on hold for 20 mintues. But I got through and fixed it.
It's just that...
that...
I really want to find that department and firebomb their office.